The service and operator
ContactArc is operated by InnovaSouls. These terms describe access to the ContactArc website, CRM workspaces and optional integrations. A company administrator must have authority to configure the company’s workspace and authorize the integrations it uses.
Accounts and responsibilities
Use accurate account details, keep credentials private and give access only to authorized team members. Company administrators are responsible for user roles, workspace settings, data accuracy and the actions of their authorized users. Report suspected unauthorized access promptly.
Free pilot
The current early-access pilot has no subscription charge. Pilot features and limits may change as the product develops. Any future paid subscription requires separately disclosed pricing and acceptance before charges begin. A connected provider may charge separately for its own services; enabling ContactArc does not purchase those services for you.
Your company’s information
Your company retains its rights in the information it submits. You authorize InnovaSouls to host, process and transmit that information as needed to provide ContactArc and the features your administrators enable. You are responsible for having the permissions and lawful basis needed to collect, upload, export and use the information.
Handle contacts’ communication preferences and applicable marketing requirements. A form submission or lead import does not by itself grant permission for every marketing channel or campaign.
Integrations and automations
Connections to Google, Meta, calendar providers and webhook destinations are optional. Review the requested provider permissions, resource selection, field mapping and workflow actions before activation. You can pause an integration or automation through the CRM.
Third-party services are subject to their own terms, availability, quotas and approval requirements. ContactArc cannot guarantee that a provider will approve an application, maintain a permission grant or deliver an event without delay. Review delivery results before repeating a failed or uncertain external action.
Acceptable use
Do not use ContactArc for unlawful activity, harassment, unauthorized access, impersonation, malware or unsolicited communications that violate applicable requirements. Do not upload information you have no right to use, attempt to access another company’s records or bypass security and usage controls.
Pilot availability and support
The pilot is a developing service and may experience interruptions, defects or changes. No service-level guarantee is included unless separately agreed in writing. Keep appropriate copies of important company information and verify critical workflow outcomes.
Support and service questions can be sent to contactarc.app@gmail.com.
Ending use and information requests
You may stop using ContactArc and pause or disconnect optional integrations. An authorized company administrator can contact contactarc.app@gmail.com to request account or workspace closure and review the scope of data removal. Existing copies in connected services must also be managed there.
InnovaSouls may restrict access to address abuse, a security risk or a material violation of these terms. Where practical, we will provide notice and an opportunity to resolve the issue. See the privacy policy and data-deletion instructions for information handling.
Changes and contact
These terms may change as ContactArc develops. The published revision date identifies the current terms. Material changes will be communicated through an appropriate service channel. Contact InnovaSouls at contactarc.app@gmail.com about these terms.